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ITIL-FOUNDATION · Question #112

Which one of the following is the BEST definition of reliability?

The correct answer is C. How long a service or configuration item (CI) can perform its function without failing. Reliability is specifically defined as how long a service or CI can perform its agreed function without interruption or failure, corresponding to the concept of Mean Time Between Failures.

Understand the key concepts of service management

Question

Which one of the following is the BEST definition of reliability?

Options

  • AThe availability of a service or component
  • BThe level of risk that affects a service or process
  • CHow long a service or configuration item (CI) can perform its function without failing
  • DHow quickly a service or component can be restored to normal working order

How the community answered

(24 responses)
  • B
    4% (1)
  • C
    96% (23)

Why each option

Reliability is specifically defined as how long a service or CI can perform its agreed function without interruption or failure, corresponding to the concept of Mean Time Between Failures.

AThe availability of a service or component

Describing reliability as the availability of a service is incorrect - availability measures the proportion of agreed service time that a service is actually accessible, which is a related but distinct concept.

BThe level of risk that affects a service or process

The level of risk affecting a service describes risk exposure or risk posture, not the operational characteristic of reliability.

CHow long a service or configuration item (CI) can perform its function without failingCorrect

Reliability is formally defined in ITIL as a measure of how long a service or configuration item can perform its agreed function without failing, which directly corresponds to the metric Mean Time Between Failures (MTBF). This definition is distinct from availability, which measures the percentage of agreed time a service is accessible, and from recoverability, which measures restoration speed after a failure.

DHow quickly a service or component can be restored to normal working order

How quickly a service can be restored describes recoverability or maintainability, measured as Mean Time to Restore (MTTR), not reliability.

Concept tested: ITIL definition of reliability versus availability and recoverability

Source: https://www.axelos.com/resource-hub/glossary

Topics

#reliability#availability#mean time between failures#service continuity

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