Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To…

Statement 1 refers to Event Management, not Incident Management, so this combination is incorrect.

ITIL Incident Management has two primary objectives: restore normal service operation as quickly as possible, and minimize the adverse impact on business operations. These objectives focus on recovery and continuity, ensuring services meet agreed service levels. Statement 1 describes the objective of Event Management, which is a separate ITIL process responsible for monitoring and detecting events automatically.

Statement 1 belongs to Event Management and is not an objective of Incident Management.

Including statement 1 is incorrect because automatic detection of events is the purpose of Event Management, not Incident Management.