ITIL-FOUNDATION · Question #9
What are the categories of event described in the UIL service operation book?
The correct answer is C. Informational, warning, exception. ITIL Service Operation defines three categories of events based on their significance and required response.
Question
What are the categories of event described in the UIL service operation book?
Options
- AInformational, scheduled, normal
- BScheduled, unscheduled, emergency
- CInformational, warning, exception
- DWarning, reactive, proactive
How the community answered
(61 responses)- A3% (2)
- B2% (1)
- C87% (53)
- D8% (5)
Why each option
ITIL Service Operation defines three categories of events based on their significance and required response.
Scheduled and normal are not ITIL event categories - ITIL does not classify events by their timing in this way.
Scheduled and unscheduled describe change or maintenance windows, not event categories within ITIL Service Operation.
In ITIL Service Operation, events are categorized as Informational (normal operation, no action needed), Warning (a threshold is approaching), and Exception (something has failed or is operating abnormally). These three categories help operations staff prioritize and triage events appropriately. This classification drives the correct response or escalation path for each event type.
Reactive and proactive describe approaches to problem management, not the classification of events in Service Operation.
Concept tested: ITIL Service Operation event classification categories
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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