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ITIL-FOUNDATION · Question #100
ITIL-FOUNDATION Question #100: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which one of the following is the BEST description of a service request?
Options
- AA request from a user for information, advice or for a standard change
- BAnything that the customer wants and is prepared to pay for
- CAny request or demand that is entered by a user via a self-help web-based interface
- DAny request for change (RFC) that is low-risk and which can be approved by the change manager
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Topics
#service request#request fulfillment#standard change#incident management