In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must…

The correct answer is C. Financial Management practiceright. The Financial Management for IT Services practice defines cost models, pricing policies and financial controls. It specifies which financial and contractual attributes (cost center codes, billable rates, SLA tiers, contract IDs) must be captured on each ticket. This ensures…

Understand how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Question

In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?

Options

AService Desk practice
BService Level Management Practice
CFinancial Management practiceright
DService Request Management practice

How the community answered

(60 responses)

A
3% (2)
B
17% (10)
C
72% (43)
D
8% (5)

Explanation

The Financial Management for IT Services practice defines cost models, pricing policies and financial controls. It specifies which financial and contractual attributes (cost center codes, billable rates, SLA tiers, contract IDs) must be captured on each ticket. This ensures that downstream reporting, chargeback and budget forecasting have consistent, auditable data across all work

Topics

#financial management#chargeback#cost transparency#SLA reporting

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