Which statement about `service integration as a service' isCORRECT?

Question

Options

• AThe service integrator can be easily replaced by other vendors to leverage better pricing
• BThe service integrator does not deliver any services to the organization
• CThe service integrator provides services and manages other vendors
• DMultiple vendors provide the service integration and management function

• A
  3% (1)
• B
  3% (1)
• C
  80% (24)
• D
  13% (4)

Explanation

Service Integration as a Service (SIaaS) places a single external vendor in a dual role: they both deliver services to the organization and coordinate all other third-party vendors - making C correct. This is the defining characteristic that separates SIaaS from simply outsourcing a service.

Why the distractors fail:

• A is wrong because the service integrator is typically hard to replace - they accumulate deep knowledge of vendor relationships and the organization's environment, creating lock-in risk (a known concern, not a feature).
• B is the opposite of reality; the integrator actively delivers services - that's the "as a service" part of SIaaS.
• D describes a governance anti-pattern; SIaaS uses one integrator precisely to avoid the chaos of multiple parties sharing the integration function.

Memory tip: Think of SIaaS as hiring a "super vendor" - they wear two hats simultaneously: service provider (delivering to you) and service manager (herding all your other vendors). One vendor, two jobs.

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