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ITIL-4-CDS · Question #8
ITIL-4-CDS Question #8: Real Exam Question with Answer & Explanation
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Question
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them. What is the BEST way to manage this issue?
Options
- ATrain users so that they know their requests might be delayed if there are many higher priority
- BIncrease the priority of requests that have been waiting a long time and are at risk of breaching
- CRecruit more service desk staff so that they are able to work on low priority requests even when
- DUse first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order
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