PeopleCert
ITIL-4-CDS · Question #24
ITIL-4-CDS Question #24: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-4-CDS to reveal the answer and full explanation for question #24. The question stem and answer options stay visible for context.
Question
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
Options
- AInvolve many users from every target group in all steps of the design
- BCreate realistic user personas based on the gathered user data
- CInterview customers about their preferences
- DUse the latest technology capabilities to improve the look and feel of the designed solution
Unlock ITIL-4-CDS to see the answer
You've previewed enough free ITIL-4-CDS questions. Unlock ITIL-4-CDS for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.