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ITIL-4-CDS · Question #46
ITIL-4-CDS Question #46: Real Exam Question with Answer & Explanation
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Question
An organization is moving from a process-based approach to a value-stream based approach for managing user issues. Which of these activities should the organization do FIRST?
Options
- AConsider how the service desk teams can be involved at an earlier stage in the creation of a
- BIdentify the activities which could be improved by the use of automation
- CUnderstand which steps contribute least to the support of the service
- DUnderstand the situations in which incidents and service requests will be initiated
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