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ITIL-4-CDS · Question #47

An organization has many team members who work independently and spend time on the work which interests them the most. Which recommendation is MOST applicable to this situation?

The correct answer is B. Incorporate the organization's vision into the team culture. When team members work independently on self-selected tasks, the core risk is fragmentation - individual effort lacks direction and may not serve collective goals. Embedding the organization's vision into team culture creates a shared compass that aligns autonomous workers…

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Question

An organization has many team members who work independently and spend time on the work which interests them the most. Which recommendation is MOST applicable to this situation?

Options

  • AEncourage informal teams across the organization
  • BIncorporate the organization's vision into the team culture
  • CPromote a culture of learning and development
  • DHold regular meetings focusing on problem solutions

How the community answered

(35 responses)
  • A
    6% (2)
  • B
    74% (26)
  • C
    3% (1)
  • D
    17% (6)

Explanation

When team members work independently on self-selected tasks, the core risk is fragmentation - individual effort lacks direction and may not serve collective goals. Embedding the organization's vision into team culture creates a shared compass that aligns autonomous workers without micromanaging them, ensuring their passion-driven work still contributes to what the organization actually needs to achieve.

Why the distractors fall short:

  • A (Informal teams): Informal teams may simply cluster around shared interests, reinforcing the same scattered focus rather than redirecting it toward organizational goals.
  • C (Learning culture): Encouraging development is generally positive but doesn't solve misalignment - people can grow skills in directions entirely unrelated to organizational priorities.
  • D (Regular meetings): Tactical problem-solving meetings are reactive and don't address the root cause; independently-minded workers also tend to resist meetings that feel disconnected from their work.

Memory tip: Picture independent workers as boats sailing wherever the wind takes them. Vision culture is the lighthouse - it doesn't control each boat, but it gives every sailor the same fixed point to navigate toward.

Topics

#organizational culture#vision alignment#team management#collaboration

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