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ITIL-4-CDS · Question #12
ITIL-4-CDS Question #12: Real Exam Question with Answer & Explanation
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Question
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?
Options
- ADetermine where work is sitting in queues
- BIntroduce additional sources of demand
- CCompare the map to actual activities
- DAutomate repeatable work activities
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