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ITIL-4-CDS · Question #45
ITIL-4-CDS Question #45: Real Exam Question with Answer & Explanation
The correct answer is D. Improve filtering of operations data. See the full explanation below for the reasoning.
Question
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
Options
- ARecruit additional operations staff
- BImprove operations team training
- CRenegotiate service level targets
- DImprove filtering of operations data
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