During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests…

The correct answer is B. Change Enablement practiceright. The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals…

Understand how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Question

During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

Options

AService Validation and Testing practice
BChange Enablement practiceright
CInfrastructure and Platform Management practice
DRelease Management practice

How the community answered

(39 responses)

A
21% (8)
B
56% (22)
C
8% (3)
D
15% (6)

Explanation

The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals for any environment update, Change Enablement prevents unauthorized manual tweaks, ensures every change is traceable, and locks test environments into exact production-equivalent states.

Topics

#change enablement#configuration management#environment drift#configuration baseline

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