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ITIL-4-CDS · Question #59

An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage. During…

The correct answer is D. Service Design practiceright. The Service Design practice owns the preparation of the service design package, which includes architectural blueprints, data flows, compliance requirements, organizational structures, and measurement models. It synthesizes stakeholder and customer requirements into a coherent…

Understand how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Question

An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage. During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

Options

  • AService Level Management Practice
  • BInformation Security Management Practice
  • CRelationship Management practice
  • DService Design practiceright

How the community answered

(30 responses)
  • A
    7% (2)
  • B
    13% (4)
  • C
    23% (7)
  • D
    57% (17)

Explanation

The Service Design practice owns the preparation of the service design package, which includes architectural blueprints, data flows, compliance requirements, organizational structures, and measurement models. It synthesizes stakeholder and customer requirements into a coherent design that addresses the four dimensions: organizations and people, information and technology, partners and suppliers, and value streams and processes. By doing so, it ensures that the new analytics service is fit for purpose, fit for use, and can be reliably transitioned into

Topics

#service design#service design package#four dimensions#cloud-native service

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