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ITIL-4-CDS · Question #70
ITIL-4-CDS Question #70: Real Exam Question with Answer & Explanation
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Question
A service provider involves suppliers to resolve incidents related to third-party software. Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?
Options
- AAvoid transferring incidents to an external supplier as long as possible
- BEnsure that solutions provided by suppliers are captured and shared in the support team
- CEnsure that errors in the software that caused incidents are fixed
- DEnsure that solutions provided by the supplier are tested
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