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ITIL-4-CDS · Question #52
ITIL-4-CDS Question #52: Real Exam Question with Answer & Explanation
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Question
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?
Options
- ARelease management
- BMonitoring and event management
- CProblem management
- DService desk
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