Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for…

The correct answer is C. Service Validation and Testingright. Service Validation and Testing provides the structured test strategies, detailed test plans and defined acceptance criteria required to verify that each service component from individual configuration items to complete assemblies meets functional, performance, security and…

Understand how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Question

Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for validating that service components meet acceptance criteria, performance requirements, and interoperability standards prior to deployment?

Options

AService Level Management
BRelease Management
CService Validation and Testingright
DChange Enablement

How the community answered

(25 responses)

B
4% (1)
C
88% (22)
D
8% (2)

Explanation

Service Validation and Testing provides the structured test strategies, detailed test plans and defined acceptance criteria required to verify that each service component from individual configuration items to complete assemblies meets functional, performance, security and compatibility requirements.

Topics

#service validation and testing#design and transition#acceptance criteria#deployment readiness

Community Discussion

No community discussion yet for this question.

Full ITIL-4-CDS Practice