In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

Question

Options

• AOrganizational change management practice
• BService desk practice
• CContinual improvement practice
• DWorkforce and talent management practiceright

• A
  4% (2)
• B
  9% (4)
• C
  17% (8)
• D
  70% (33)

Explanation

The workforce and talent management practice is dedicated to ensuring that the right people with the right skills are in the right roles at the right time. It provides guidance on creating detailed role profiles, identifying competency requirements for each value-stream activity, assessing current skill levels, and then designing targeted learning plans, mentoring or coaching to close gaps. By integrating these activities into the service value system, organizations can continuously adapt team capabilities to evolving service needs, fostering both individual growth and collective

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