Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select…

The correct answer is B. Collaborate and promote visibilityright D. Think and work holisticallyright. "collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the…

Understand how to plan and build service value streams to create, deliver, and support services

Question

Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

Options

AStart where you are
BCollaborate and promote visibilityright
CKeep it simple and practical
DThink and work holisticallyright
EFocus on value

How the community answered

(47 responses)

A
13% (6)
B
79% (37)
C
2% (1)
E
6% (3)

Explanation

"collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust. "think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.

Topics

#guiding principles#collaboration#holistic thinking#cultural change

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