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ITIL-4-CDS · Question #53
ITIL-4-CDS Question #53: Real Exam Question with Answer & Explanation
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Question
Which is an example of results-based measurement and reporting?
Options
- AMeasuring and reporting the number of hours worked by service desk staff
- BMeasuring and reporting the number of supplier-related interruptions to a service
- CMeasuring and reporting customer satisfaction with closed incidents
- DMeasuring and reporting the cost of providing a service to customers and users
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