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ITIL-4-CDS · Question #25
ITIL-4-CDS Question #25: Real Exam Question with Answer & Explanation
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Question
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
Options
- AUse value stream mapping to help understand the end-to-end flow of user support
- BEncourage teams to collaborate so they can focus on value for users
- CImprove the integration of tools to ensure there are no gaps between processes
- DReview skills and competencies of user support staff to ensure they have the required capability
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