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ITIL-4-CDS · Question #79
ITIL-4-CDS Question #79: Real Exam Question with Answer & Explanation
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Question
In a fully automated ITIL 4 environment, tickets are created from event-stream alerts, enriched with CI-DB data, categorized by ML engines, surface contextual knowledge-article suggestions, and even trigger self-service deflection workflows. Multiple practices feed data into this engine, yet one practice must define and govern the end-to-end ticket lifecycle-covering channel integrations, taxonomy versioning, automated escalations, deflection criteria, status flows, and closure validations. Which ONE practice holds this overarching accountability?
Options
- AService Desk practiceright
- BEvent Management practice
- CIncident Management practice
- DKnowledge Management practice
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