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ITIL-4-CDS · Question #77
ITIL-4-CDS Question #77: Real Exam Question with Answer & Explanation
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Question
In a mature ITIL 4 practice environment, incidents are automatically generated from monitoring events, enriched with CI data from the CMDB, and routed through automated priority matrices. Major-incident teams must be alerted based on dynamic impact thresholds, and linked knowledge articles should surface during ticket resolution. Which ONE practice is accountable for defining and governing this entire ticket lifecycle from auto-creation and CI integration to automated escalations, major-incident protocols, and closure criteria?
Options
- AEvent Management practice
- BIncident Management practiceright
- CProblem Management practice
- DService Request Management practice
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