ITIL-4-CDS · Question #76
To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance…
The correct answer is A. Demand Management practice using Patterns of Business Activity for forecasting peaks and C. Portfolio Management practice using strategic themes and investment epics to sequence high-. Demand Management uses Patterns of Business Activity to forecast demand, categorize work types, and apply prioritization models before routing tasks into value streams. This prevents overload and aligns capacity with expected demand profiles. Portfolio Management defines…
Question
To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance for forecasting, sequencing and aligning incoming work with organizational objectives? (Select TWO)
Options
- ADemand Management practice using Patterns of Business Activity for forecasting peaks and
- BService Level Management practice using SLAs and OLAs to enforce response targets
- CPortfolio Management practice using strategic themes and investment epics to sequence high-
- DWork visualization (Kanban boards) within Service Request Management to enforce WIP limits
How the community answered
(22 responses)- A68% (15)
- B9% (2)
- D23% (5)
Explanation
Demand Management uses Patterns of Business Activity to forecast demand, categorize work types, and apply prioritization models before routing tasks into value streams. This prevents overload and aligns capacity with expected demand profiles. Portfolio Management defines strategic themes and investment epics that translate business goals into prioritized initiatives. By sequencing epics against capacity and value, it ensures that the most critical work feeds into the value streams first.
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