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ITIL-4-CDS · Question #73
ITIL-4-CDS Question #73: Real Exam Question with Answer & Explanation
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Question
An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?
Options
- ADelegate to the vendor testing of the terminals and the card payment system
- BInclude user experience and perception in the scope of testing and involve multiple teams
- CLimit testing to the pre-agreed technical criteria and use a dedicated team of testers
- DFocus testing solely on user experience and delegate it to operational teams
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