An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the…

Question

Options

• AWorking with a customer-oriented mindset
• BShift-left
• CA continual improvement culture
• DWorkforce planning and management

• A
  9% (3)
• B
  14% (5)
• C
  71% (25)
• D
  6% (2)

Explanation

Continual improvement culture (C) directly addresses the human and behavioral barrier described: employees distrust management and feel their input is dismissed. A continual improvement culture requires leadership to actively solicit feedback, act on suggestions, and build psychological safety - precisely the remedies needed when trust has broken down.

Why the distractors are wrong:

• A (Customer-oriented mindset) focuses on aligning work to external customer needs, not on fixing internal trust issues between employees and managers.
• B (Shift-left) is about moving work, testing, or problem-solving earlier in a process or to lower-level teams - it's a workflow efficiency concept, not a trust/culture fix.
• D (Workforce planning and management) deals with staffing levels, skills gaps, and resource allocation - not employee engagement or suggestion culture.

Memory tip: When a question describes people refusing to participate due to distrust or past dismissal, think "culture problem = culture solution." Only a continual improvement culture addresses the why won't people contribute problem, because it explicitly requires making improvement everyone's responsibility and demonstrating that voices matter.

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