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ITIL-4-CDS · Question #72
ITIL-4-CDS Question #72: Real Exam Question with Answer & Explanation
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Question
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent. Which concept should be applied to overcome this challenge?
Options
- AWorking with a customer-oriented mindset
- BShift-left
- CA continual improvement culture
- DWorkforce planning and management
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