PeopleCert
ITIL-4-CDS · Question #74
ITIL-4-CDS Question #74: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-4-CDS to reveal the answer and full explanation for question #74. The question stem and answer options stay visible for context.
Question
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?
Options
- AKnowledge of how to log incidents and service requests
- BCommitment to continual improvement
- CExperience of financial management
- DTechnical knowledge of the supported products
Unlock ITIL-4-CDS to see the answer
You've previewed enough free ITIL-4-CDS questions. Unlock ITIL-4-CDS for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.