ISEB-ITILF Exam Questions
278 real ISEB-ITILF exam questions with expert-verified answers and explanations. Page 4 of 6.
- Question #151
Within service design, what is the key output handed over to service transition?
- Question #152
What should a service always deliver to customers?
- Question #153
Which process is responsible for the availability, confidentiality and integrity of data?
- Question #154
Availability management is directly responsible for the availability of which of the following?
- Question #155
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- Question #156
Which of the following BEST describes the purpose of access management?
- Question #157
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
- Question #159
What would be the next step in the continual service improvement (CSI) model after?
- Question #160
Which statement about the emergency change advisory board (ECAB) is CORRECT?
- Question #161
Which of the following BEST describes a problem?
- Question #162
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
- Question #163
Which one of the following statements about incident reporting and logging is CORRECT?
- Question #164
Which process is responsible for providing the rights to use an IT service?
- Question #165
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- Question #166
Which of the following areas would technology help to support during the service lifecycle? 1. Data mining and workflow 2. Measurement and reporting 3. Release and deployment 4. Pr...
- Question #167
How many people should be accountable for a process as defined in the RACI model?
- Question #168
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
- Question #169
Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
- Question #170
Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will...
- Question #171
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- Question #172
Which process is responsible for ensuring that appropriate testing takes place?
- Question #173
Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To id...
- Question #174
Which of the following is the correct definition of an outcome?
- Question #175
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
- Question #176
With which process is problem management likely to share categorization and impact coding systems?
- Question #177
What guidance does ITIL give on the frequency of production of service reporting?
- Question #178
Which one of the following does service metrics measure?
- Question #179
Which one of the following is NOT a valid purpose or objective of problem management?
- Question #180
Which process is responsible for low risk, frequently occurring, low cost changes?
- Question #181
Which function or process would provide staff to monitor events in an operations bridge?
- Question #182
Which one of the following is the BEST definition of an event?
- Question #183
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
- Question #184
Which one of the following is the BEST description of a major incident?
- Question #185
Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into...
- Question #186
Who is responsible for defining metrics for change management?
- Question #187
Which of the following are within the scope of service asset and configuration management? 1. Identification of configuration items (CIs) 2. Recording relationships between CIs 3....
- Question #188
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
- Question #189
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper developmen...
- Question #190
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
- Question #191
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
- Question #192
Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their...
- Question #193
Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What cou...
- Question #194
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- Question #195
Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
- Question #196
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and...
- Question #197
Which of the following service desk organizational structures are described in service operation?
- Question #198
What are the categories of event described in the UIL service operation book?
- Question #200
Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as poss...
- Question #201
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- Question #202
Which of the following is NOT an objective of service transition?