BCS-ISEB
ISEB-ITILF · Question #163
Which one of the following statements about incident reporting and logging is CORRECT?
The correct answer is B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal. See the full explanation below for the reasoning.
Question
Which one of the following statements about incident reporting and logging is CORRECT?
Options
- AIncidents can only be reported by users
- BIncidents can be reported by anyone who detects a disruption or potential disruption to normal
- CAll calls to the service desk must be logged as incidents
- DIncidents reported by technical staff must also be logged as problems
How the community answered
(56 responses)- A11% (6)
- B79% (44)
- C4% (2)
- D7% (4)
Community Discussion
No community discussion yet for this question.