Which of the following is the best definition of service management?

Question

Options

• AThe ability to keep services highly available to meet the business needs
• BA set of specialized organizational capabilities for providing value to customers in the form of
• CA complete set of all the documentation required to deliver world class services to customers
• DAn internationally recognized methodology to provide valuable services to customers

• A
  3% (2)
• B
  71% (50)
• C
  17% (12)
• D
  9% (6)

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