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BCS-ISEB

ISEB-ITILF · Question #175

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

The correct answer is B. Continual Service Improvement. See the full explanation below for the reasoning.

Question

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options

  • AService Strategy
  • BContinual Service Improvement
  • CService Operation
  • DService Design

How the community answered

(46 responses)
  • A
    13% (6)
  • B
    74% (34)
  • C
    4% (2)
  • D
    9% (4)

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