BCS-ISEB
ISEB-ITILF · Question #189
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the…
The correct answer is B. Where do we want to be? See the full explanation below for the reasoning.
Question
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
Options
- AWhere are we now?
- BWhere do we want to be?
- CHow do we get there?
- DDid we get there?
How the community answered
(28 responses)- A14% (4)
- B75% (21)
- C4% (1)
- D7% (2)
Community Discussion
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