ISEB-ITILF Exam Questions
278 real ISEB-ITILF exam questions with expert-verified answers and explanations. Page 2 of 6.
- Question #51
Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Resto...
- Question #52
Which of the following is NOT an objective of Continual Service Improvement?
- Question #53
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
- Question #54
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
- Question #55
Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
- Question #56
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- Question #57
Which process is responsible for sourcing and delivering components of requested standard services?
- Question #58
Which of the following is the best definition of service management?
- Question #59
Which of the following CANNOT be provided by a tool?
- Question #60
Which one of the following is the purpose of service level management?
- Question #61
Which one of the following activities does application management perform?
- Question #62
What is a RACI model used for?
- Question #63
The remediation plan should be evaluated at what point in the change lifecycle?
- Question #64
Which of the following statements MOST correctly identifies the scope of design coordination activities?
- Question #65
What is the PRIMARY process for strategic communication with the service provider's customers?
- Question #66
Which one of the following is NOT an aim of the change management process?
- Question #67
What are customers of IT services who work in the same organization as the service provider known as?
- Question #68
Access management is closely related to which other process?
- Question #69
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
- Question #70
Which of the following is the BEST reason for categorizing incidents?
- Question #71
Which one of the following is NOT an objective of problem management?
- Question #72
Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the sa...
- Question #73
Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer
- Question #74
In which of the following should details of a workaround be documented?
- Question #75
Which one of the following is NOT a characteristic of a process?
- Question #76
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
- Question #77
Which of the following BEST describes technical management?
- Question #78
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
- Question #79
What is the primary focus of the business management?
- Question #80
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related s...
- Question #81
Which one of the following is the BEST description of a service request?
- Question #82
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
- Question #83
Which one of the following do major incidents require?
- Question #84
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
- Question #85
In terms of adding value to the business, which one of the following describes service operation s contribution?
- Question #86
Which one of the following are the two primary elements that create value for customers?
- Question #87
Which one of the following statements BEST describes a definitive media library (DML)?
- Question #88
Which one of the following is it the responsibility of supplier management to negotiate and agree?
- Question #89
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
- Question #90
Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites
- Question #91
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
- Question #92
Which areas of service management can benefit from automation? 1. Design and modeling 2. Reporting 3. Pattern recognition and analysis 4. Detection and monitoring
- Question #93
Which one of the following is the BEST definition of reliability?
- Question #94
Which one of the following is NOT the responsibility of service catalogue management?
- Question #95
Which one of the following is an objective of release and deployment management?
- Question #96
Which one of the following statements is CORRECT?
- Question #97
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
- Question #98
Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk...
- Question #99
What is the BEST description of an operational level agreement (OLA)?
- Question #100
Which one of the following generates demand for services?