BCS-ISEB
ISEB-ITILF · Question #74
ISEB-ITILF Question #74: Real Exam Question with Answer & Explanation
The correct answer is B. The problem record. See the full explanation below for the reasoning.
Question
In which of the following should details of a workaround be documented?
Options
- AThe service level agreement (SLA)
- BThe problem record
- CThe availability management information system
- DThe IT service plan
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