BCS-ISEB
ISEB-ITILF · Question #99
ISEB-ITILF Question #99: Real Exam Question with Answer & Explanation
Sign in or unlock ISEB-ITILF to reveal the answer and full explanation for question #99. The question stem and answer options stay visible for context.
Question
What is the BEST description of an operational level agreement (OLA)?
Options
- AAn agreement between the service provider and another part of the same organization
- BAn agreement between the service provider and an external organization
- CA document that describes to a customer how services will be operated on a day-to-day basis
- DA document that describes business services to operational staff
Unlock ISEB-ITILF to see the answer
You've previewed enough free ISEB-ITILF questions. Unlock ISEB-ITILF for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.