BCS-ISEB
ISEB-ITILF · Question #86
ISEB-ITILF Question #86: Real Exam Question with Answer & Explanation
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Question
Which one of the following are the two primary elements that create value for customers?
Options
- AValue on investment (VOI) and return on investment (ROI)
- BCustomer and user satisfaction
- CService requirements and warranty
- DResources and capabilities
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