BCS-ISEB
ISEB-ITILF · Question #81
Which one of the following is the BEST description of a service request?
The correct answer is A. A request from a user for information, advice or for a standard change. See the full explanation below for the reasoning.
Question
Which one of the following is the BEST description of a service request?
Options
- AA request from a user for information, advice or for a standard change
- BAnything that the customer wants and is prepared to pay for
- CAny request or demand that is entered by a user via a self-help web-based interface
- DAny request for change (RFC) that is low-risk and which can be approved by the change manager
How the community answered
(21 responses)- A76% (16)
- B14% (3)
- C5% (1)
- D5% (1)
Community Discussion
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