HP2-B110 Exam Questions
65 real HP2-B110 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Identify HP Supplies Product Categories and Features
What are the components of Laser cartridges? (Select three.)
laser cartridge componentsimaging drumcharging rollercleaning blade - Question #2Identify HP Supplies Product Categories and Features
Which laser-supplies product offers the highest number of printable pages?
laser suppliescartridge yieldXD cartridge packsproduct categories - Question #3Understand the Value Proposition of Original HP Supplies
Approximately what percent of the HP printers imaging system is contained in the HP laserJet All- in-One print cartridge?
HP LaserJet all-in-one cartridgeimaging systemprint cartridge valuecartridge design - Question #4Position HP Supplies for Various Customer Needs
Why should you look after a loyal customer?
loyal customerscustomer retentionreseller loyaltycustomer value - Question #5Leverage HP Programs and Tools for Supplies Sales
What is the name of the HP print cartridge return and recycle program?
Planet Partner programcartridge recyclingHP sustainabilitysupplies return - Question #6Position HP Supplies for Various Customer Needs
In which type of hardware is the majority of the current total supplies sell-out used?
supplies sell-outinstalled basehardware lifecyclemarket analysis - Question #7Identify HP Supplies Product Categories and Features
What is ColorLok?
ColorLokpaper standardink technologyprint quality - Question #8Address Customer Objections and Competitive Supplies
According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?
Spencer Lab studynon-HP cartridge qualitycompetitive suppliesthird-party failure rate - Question #9Identify HP Supplies Product Categories and Features
Where is the security label on a laser cartridge?
security labellaser cartridge authenticationtear stripanti-counterfeit - Question #10Leverage HP Programs and Tools for Supplies Sales
What is an advantage of the HP Supplies Big Deal Program?
HP Big Deal Programsupplies discountreseller programssales tools - Question #11Identify HP Supplies Product Categories and Features
Which technology does HP use with most of its inkjet printers?
Thermal Inkjet technologyinkjet printingHP print headinkjet technology types - Question #12Address Customer Objections and Competitive Supplies
Which statement is true about the printer's warranty and the use of non-HP cartridges?
printer warrantynon-HP cartridgeswarranty implicationscartridge compatibility - Question #13Understand the Value Proposition of Original HP Supplies
What is a customer benefit of high capacity ink cartridges?
high capacity cartridgescost per pagerunning costscustomer benefits - Question #14Address Customer Objections and Competitive Supplies
What is meant by a "Clone Cartridge"?
clone cartridgenon-HP cartridge typescounterfeit suppliescartridge classification - Question #15Position HP Supplies for Various Customer Needs
For selected laser models, why does HP offer different cartridges with different yields for the same printer?
cartridge yield optionscustomer segmentationprinting behaviorproduct portfolio strategy - Question #20Understand the Value Proposition of Original HP Supplies
How do HP toner cartridges help provide customers with reliable printing systems?
HP toner reliabilityprint qualityHP milled tonersupplies value proposition - Question #21Address Customer Objections and Competitive Supplies
What is a counterfeit print cartridge?
counterfeit cartridgefake HP packagingnon-genuine suppliesHP authentication - Question #22Position HP Supplies for Various Customer Needs
Which statement is true about loyal HP customers?
loyal customersbrand loyaltypurchase behaviorcustomer segmentation - Question #23Address Customer Objections and Competitive Supplies
According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
InfoTrends studyremanufactured cartridgescartridge wasteenvironmental impact - Question #24Leverage HP Programs and Tools for Supplies Sales
Which customer is ideally suited to the HP Win-Back program? (Select two.)
HP Win-Back programswitcherslost customerscustomer recovery - Question #25Leverage HP Programs and Tools for Supplies Sales
How can you find out if the HP Planet Partner program is available in your local area?
HP Planet PartnersSmartRecyclerecycling programprogram availability - Question #26Identify HP Supplies Product Categories and Features
On what medium is HP ink designed to give high quality printouts?
HP inkprint mediaphoto paperinkjet supplies - Question #27Identify HP Supplies Product Categories and Features
What characterizes the supplies product life cycle?
product lifecyclesupplies lifecycleprinter hardwarebusiness model - Question #28Identify HP Supplies Product Categories and Features
An HP printhead can fire more than how many drops per second?
HP printheadinkjet technologydrop firing rateprint speed - Question #29Identify HP Supplies Product Categories and Features
What is the hardest working part of an HP Inkjet printer?
inkjet printer componentsHP inkprinter mechanicsinkjet technology - Question #30Identify HP Supplies Product Categories and Features
Which feature is included in a Laser printing system?
laser printingcharging rollerlaser componentsprinting technology - Question #31Identify HP Supplies Product Categories and Features
Which feature can you find on HP security labels?
HP security labelsanti-counterfeitingsecurity featurescartridge authentication - Question #32Address Customer Objections and Competitive Supplies
According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?
Spencer Lab studynon-HP tonertotal cost of ownershipcompetitive comparison - Question #33Understand the Value Proposition of Original HP Supplies
Which statement best describes the warranty on HP laser supplies?
HP laser supplies warrantydefect coveragesupply warranty termscartridge warranty - Question #38Identify HP Supplies Product Categories and Features
What best describes the challenges of office papers?
office paperink vs tonerpaper designprinting technology differences - Question #39Understand the Value Proposition of Original HP Supplies
According to the InfoTrends 2011 report which statement is true?
InfoTrends reportcarbon footprintenvironmental impactremanufactured cartridges - Question #40Address Customer Objections and Competitive Supplies
Who is affected most by the sale and distribution of counterfeit supplies? (Select two.)
counterfeit suppliesHP authorized distributioncustomer impactsupply chain integrity - Question #41Address Customer Objections and Competitive Supplies
According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?
Spencer Lab studynon-HP toner qualityprint qualitycompetitive supplies - Question #42Identify HP Supplies Product Categories and Features
Which statement is true regarding the security label in HP Inkjet cartridges?
HP inkjet security labelcartridge packaginganti-counterfeitingHP original supplies - Question #43Identify HP Supplies Product Categories and Features
How does an HP all-in-one print cartridge give the customer consistent print quality?
HP all-in-one cartridgeprint qualitydrum toner cartridgelaser supplies - Question #44Identify HP Supplies Product Categories and Features
If a customer buys a "Recycled Cartridge" what type of cartridge do they have?
recycled cartridgeremanufactured cartridgecartridge typesnaming conventions - Question #45Position HP Supplies for Various Customer Needs
Which type of customer are OfficeJet Pro XL cartridges targeted toward?
OfficeJet Pro XLcartridge yieldscustomer segmentationinkjet supplies - Question #46Address Customer Objections and Competitive Supplies
What is a risk of using counterfeit cartridges?
counterfeit cartridgesprinter damagesupply risksnon-HP supplies - Question #47Position HP Supplies for Various Customer Needs
What is the key driver for supplies sales?
supplies salessales driverscustomer needsales strategy - Question #48Understand the Value Proposition of Original HP Supplies
Which statement is true about the HP market position?
HP market positionmarket leadershipcompetitive positionHP brand - Question #49Position HP Supplies for Various Customer Needs
If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?
cost per pageink cartridge selectionblack vs color usagemulti-pack value - Question #50Understand the Value Proposition of Original HP Supplies
What are the hidden costs in the framework of printing?
total cost of ownershiphidden printing costsreprintsframework of printing - Question #51Address Customer Objections and Competitive Supplies
When might you get suspicious about a security label?
security labelcounterfeit detectioncolor-flip featureauthentication - Question #52Understand the Value Proposition of Original HP Supplies
Which term or phrase is synonymous with value for money?
value for moneyprint qualityreliabilityHP supplies value - Question #53Address Customer Objections and Competitive Supplies
What results when a non-HP cartridge is used on an HP printer?
non-HP cartridgesprinter warrantythird-party supplieswarranty coverage - Question #54Identify HP Supplies Product Categories and Features
Which statement is true regarding multi-pack ink cartridges?
multi-pack cartridgesink valuehigh-volume printingcustomer savings - Question #55Identify HP Supplies Product Categories and Features
Why is toner particle size and additive distribution important?
toner particle sizecolor tonerprint qualitylaser supplies technology - Question #56Leverage HP Programs and Tools for Supplies Sales
Why are HP supplies important to the reseller?
reseller valuecustomer lifecycleprinter lifespansupplies revenue - Question #57Position HP Supplies for Various Customer Needs
How can you ensure the lowest cost per page for office users?
cost per pageprinter selectionoffice printingsupplies optimization - Question #58Identify HP Supplies Product Categories and Features
Which part of the print head fires the ink?
print headnozzleinkjet technologyink firing mechanism