According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?

Question

Options

• AUp to 60%
• BUp to 70%
• CUp to 90%
• DUp to 20%

• A
  10% (2)
• B
  5% (1)
• D
  86% (18)

Explanation

Option D (Up to 20%) is correct because the 2013 Spencer Lab laser study specifically found that non-HP toner cartridges can cost users up to 20% more over time compared to HP cartridges, primarily due to lower page yields, print quality inconsistencies, and potential device repair costs.

Options A (60%), B (70%), and C (90%) are distractors that inflate the figure significantly - these numbers are not cited in the Spencer Lab study and likely appear to tempt test-takers who recall a "high percentage" without remembering the specific value.

Memory tip: Think "20% = a fifth more" - the Spencer Lab study found non-HP cartridges cost roughly one-fifth more, not half or nearly double. The surprisingly modest figure (20%) is what makes it exam-worthy and easy to second-guess, so anchor on "small but significant."

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