What steps does HP take to protect customers from counterfeit cartridges?

Question

Options

• APartner network, local offices, and worldwide presence
• BResearch and development, Marketing and reliability
• CPrevention, product packaging, and investigation
• DProduct design, toner formula, and marketing

• A
  2% (1)
• B
  2% (1)
• C
  94% (58)
• D
  3% (2)

Explanation

Option C is correct because HP's anti-counterfeiting strategy follows a three-pillar framework: Prevention (educating customers and building security features into products), product packaging (using authentication labels, holograms, and tamper-evident seals to help customers identify genuine cartridges), and Investigation (working with law enforcement and legal teams to pursue counterfeiters).

• A is wrong because partner networks and local offices describe HP's sales/distribution structure, not its anti-counterfeiting efforts.
• B is wrong because R&D and marketing are general business functions, not specific anti-counterfeiting measures.
• D is wrong because product design and toner formula relate to product quality/development, and marketing is not a protection mechanism against fakes.

Memory tip: Think of HP's approach as "PPI" - Prevent it, Prove it's real (packaging), and Pursue the fakers (investigation) - a before, during, and after approach to the counterfeiting problem.

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