According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?

Question

Options

• A70%
• B10%
• C97%
• D42%

• A
  6% (2)
• C
  3% (1)
• D
  90% (28)

Explanation

Option D (42%) is correct because the 2013 Spencer Lab study found that approximately 42% of non-HP toner cartridges produced print quality rated as limited or of no use - meaning nearly half failed to meet acceptable standards.

Why the distractors are wrong:

• A (70%) overstates the failure rate significantly and is not supported by the study's findings.
• B (10%) understates the problem, implying non-HP cartridges are far more reliable than the study demonstrated.
• C (97%) is an extreme figure that would suggest near-total failure across the category, which the study did not conclude.

Memory tip: Think "42 = nearly half fail" - if roughly half of third-party cartridges underperformed, that's a compelling (and memorable) statistic for a manufacturer-funded quality study. The number 42 stands out because it's substantial but not extreme, unlike the implausible 97% or the dismissively low 10%.

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