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CSA · Question #397
Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to
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Submitted by carter_n· Apr 18, 2026Configuring Applications for Collaboration
Question
Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
Options
- AOn the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list,
- BAdd User Criteria for HR Manager Group on the Category's Can Read list
- COn the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list,
- DAdd User Criteria for HR Manager Group on the Can Read list of the article
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Topics
#Knowledge Management#User Criteria#Access Control#Roles and Groups