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ServiceNow

CSA · Question #367

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps…

The correct answer is A. Go to the Number Maintenance application and change the prefix to "IN" for incident. To change the prefix of Incident numbers in ServiceNow, a System Administrator should use the Number Maintenance application.

Submitted by ashley.k· Apr 18, 2026Configuring Applications for Collaboration

Question

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Options

  • AGo to the Number Maintenance application and change the prefix to "IN" for incident
  • BCreate a Business Rule that modifies the prefix before the Insert operation
  • CThe prefix of an incident cannot be changed because it is a built-in feature
  • DSubmit a Change Request to ServiceNow Technical Support

How the community answered

(39 responses)
  • A
    87% (34)
  • B
    8% (3)
  • C
    3% (1)
  • D
    3% (1)

Why each option

To change the prefix of Incident numbers in ServiceNow, a System Administrator should use the Number Maintenance application.

AGo to the Number Maintenance application and change the prefix to "IN" for incidentCorrect

The 'Number Maintenance' module (System Definition > Number Maintenance) provides a dedicated interface for administrators to manage and modify the numbering sequences, including prefixes, for various record types like Incidents.

BCreate a Business Rule that modifies the prefix before the Insert operation

While Business Rules can manipulate data, directly changing the prefix of a core record type like Incident is managed through Number Maintenance, which is the standard and supported method.

CThe prefix of an incident cannot be changed because it is a built-in feature

Incident number prefixes are configurable in ServiceNow, contradicting the statement that they cannot be changed.

DSubmit a Change Request to ServiceNow Technical Support

Changing a number prefix is a standard administrative task performed within the instance, not something that requires a request to ServiceNow Technical Support.

Concept tested: ServiceNow Number Maintenance for prefix configuration

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/table-administration/concept/c_NumberMaintenance.html

Topics

#Number Maintenance#System Administration#Incident Management#Platform Configuration

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