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CSA · Question #367
CSA Question #367: Real Exam Question with Answer & Explanation
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Submitted by ashley.k· Apr 18, 2026Configuring Applications for Collaboration
Question
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Options
- AGo to the Number Maintenance application and change the prefix to "IN" for incident
- BCreate a Business Rule that modifies the prefix before the Insert operation
- CThe prefix of an incident cannot be changed because it is a built-in feature
- DSubmit a Change Request to ServiceNow Technical Support
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Topics
#Number Maintenance#System Administration#Incident Management#Platform Configuration