CSA · Question #368
How do you make a list filter available to everyone?
The correct answer is B. Assign a name, set visibility, and save. To make a list filter available to all users, it must be assigned a name, configured for global visibility, and then saved.
Question
How do you make a list filter available to everyone?
Options
- AMake active, set visibility, and save
- BAssign a name, set visibility, and save
- CAssign a group, set visibility, and save
- DMake active, assign a name, and save
How the community answered
(42 responses)- B95% (40)
- C2% (1)
- D2% (1)
Why each option
To make a list filter available to all users, it must be assigned a name, configured for global visibility, and then saved.
While filters can be active, 'Make active' isn't a primary step for making it available to everyone; setting visibility is.
When saving a filter, you must first provide it with a 'Name' and then choose its 'Visibility' option as 'Everyone' (or 'Global') to ensure it is accessible to all users on the platform before finally saving the filter.
While filters can be shared with specific groups, 'Assign a group' would not make it available to *everyone*.
'Make active' is not the core action for global sharing; 'set visibility' is the key.
Concept tested: ServiceNow saved filter visibility
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_SaveAListFilter.html
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