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CSA · Question #275

What action will allow you to personalize layouts of columns in a list?

The correct answer is B. Click Gear Icon > Personalize window options > Select the appropriate columns. List column layouts can be personalized using the gear icon to access display options.

Submitted by femi9· Apr 18, 2026User Interface and Navigation

Question

What action will allow you to personalize layouts of columns in a list?

Options

  • AContext Menu > View > Personalize
  • BClick Gear Icon > Personalize window options > Select the appropriate columns
  • CSelect the column to be personalized and right at the header > Choose the options to personalize
  • DSelect the column to be personalized > Click Edit icon (Pencil) > Choose the options to

How the community answered

(42 responses)
  • A
    2% (1)
  • B
    86% (36)
  • C
    7% (3)
  • D
    5% (2)

Why each option

List column layouts can be personalized using the gear icon to access display options.

AContext Menu > View > Personalize

The Context Menu > View > Personalize path is not the standard method for personalizing list column layouts in ServiceNow.

BClick Gear Icon > Personalize window options > Select the appropriate columnsCorrect

Clicking the Gear icon (Personalize List) above a list opens a dialog where users can select, add, remove, and reorder the columns displayed in the list view to personalize their layout.

CSelect the column to be personalized and right at the header > Choose the options to personalize

Right-clicking on a specific column header primarily offers filtering or sorting options, not direct personalization of the entire list's column layout.

DSelect the column to be personalized > Click Edit icon (Pencil) > Choose the options to

The 'Edit icon (Pencil)' is typically used for inline editing of record fields, not for personalizing the overall list column layout.

Concept tested: Personalizing ServiceNow list layouts

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/task/t_PersonalizeAList.html

Topics

#Personalizing Lists#User Interface Customization#Column Layouts

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