CSA · Question #276
An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?
The correct answer is C. All > Service Catalog > Requests. Service Catalog requests are typically viewed via the 'Requests' module under the Service Catalog application menu.
Question
An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?
Options
- AAll > Tables and Columns > Tasks
- BIn the Navigation Filter, type equests.list" and press the Enter key
- CAll > Service Catalog > Requests
- DAll > Service Catalog > Open Records > Items
How the community answered
(44 responses)- A7% (3)
- B2% (1)
- C89% (39)
- D2% (1)
Why each option
Service Catalog requests are typically viewed via the 'Requests' module under the Service Catalog application menu.
The path 'All > Tables and Columns > Tasks' is not a correct or relevant navigation path for viewing Service Catalog requests.
Typing 'equests.list' in the Navigation Filter is incomplete and unlikely to lead directly to the Service Catalog Requests list; it would typically require 'sc_request.list' or 'request.list'.
The standard way to view all Service Catalog requests (`sc_request` records) is by navigating through 'All > Service Catalog > Requests' in the application navigator.
'All > Service Catalog > Open Records > Items' is too specific and does not provide a view of all requests, but rather items within open records.
Concept tested: Navigating to Service Catalog requests
Source: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogArchitecture.html
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