CSA · Question #274
An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)
The correct answer is A. A record of sc_req_item table B. A record of sc_task. When a Service Catalog item is ordered, a Requested Item and associated Tasks are created for fulfillment.
Question
An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)
Exhibit
Options
- AA record of sc_req_item table
- BA record of sc_task
- CAn incident record
- DA change record
- EA problem record
How the community answered
(37 responses)- A86% (32)
- C8% (3)
- D3% (1)
- E3% (1)
Why each option
When a Service Catalog item is ordered, a Requested Item and associated Tasks are created for fulfillment.
A record in the `sc_req_item` table (Requested Item) is created, representing the specific item requested by the user from the catalog.
One or more records in the `sc_task` table (Catalog Task) are created, detailing the individual fulfillment steps required to deliver the requested item.
An incident record is used to track and resolve service disruptions or failures, not typically generated directly by a standard service catalog order.
A change record is used to manage planned modifications to services or infrastructure, not directly generated as part of a service catalog order for new items.
A problem record is used to identify and address the root cause of recurring incidents, not typically generated directly by a service catalog order.
Concept tested: Service Catalog request fulfillment process tables
Source: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogArchitecture.html
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