Salesforce
CRT-261 · Question #81
CRT-261 Question #81: Real Exam Question with Answer & Explanation
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Question
Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend?
Options
- AAdd the Knowledge object to global search objects.
- BAdd the Knowledge component on the case Lightning record page.
- CAdd the Knowledge related list to the case page layout.
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