Salesforce
CRT-261 · Question #80
CRT-261 Question #80: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice- only support. Support agents are certified on one or more specific product lines. CK would like to provide support through multiple channels. CK wants to ensure a consistent customer experience. Which solution should the consultant recommend to meet the requirements?
Options
- AOmni Channel with Queue-Based Routing
- BOmni-Channel with Capacity-Based Routing
- COmni-Channel with Einstein Case Routing
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