Salesforce
CRT-261 · Question #63
CRT-261 Question #63: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) is configuring a self-service page for customers to find Knowledge articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but wants to ensure that the bot only directs cases to live agents during normal business hours and observes holidays. How should a consultant meet this requirement?
Options
- AConfigure the Einstein Bot to direct customers to an agent except for designated holidays and
- BConfigure the Einstein Bot with a default message when customers log a case letting them know
- CConfigure the Einstein Bot with an Action that queries for the Default Business Hours and active
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